2025-12-22 11:15 CET – Resolved – Server Timeouts

The issue causing intermittent server timeouts has been identified and resolved.
Service availability has returned to normal, and we are no longer seeing elevated timeout rates.

We will continue to monitor the systems closely to ensure ongoing stability.
Thank you for your patience.


2025-12-22 09:00 CET - Investigating – Server Timeouts

We are currently seeing intermittent server timeouts that may impact service availability for some users.
Our engineering team is actively investigating the issue and working to determine the root cause.

We will provide updates as soon as we have more information.



📢 Important note: If you encounter problems using the temporary unlock feature, please check the permissions.
In addition to the temp unlock permission, the "Show Tenant Settings" permission is required with the update to 25.2.


Auto Update for EMEA will be activated at 15th Dec


Release Notes: https://t1p.de/ReleaseNotes


Users may experience temporary downtime during maintenance.
If you encounter any issues with the agent communication to the DES or have questions, please don't hesitate to contact our support team.

- Email: cloud.opsmgmt@drivelock.com

We're here to assist you promptly.
Thank you for choosing our services.

Kind regards,
DriveLock Cloud Operations Team